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Terms and conditions
Shipping & retuns
Shipping policy
All orders are subject to a lead-time of 2-3 days for item on stock in shop not for custom item, please see our page Delivery times for tailor-made. In response to the volatility of order volumes, the lead-time provides a buffer to manufacture the orders with uncompromising quality
Order cancellation
all orders cannot be canceled 14 days after the date of your purchase. After this time, I make every effort to supply myself according to your order, and therefore cannot cancel your order.
Order modification
Orders changement like color / adresse are made by mail and only by mail. WITHOUT RETURN OF CONFIRMATION FROM MY PART, THE MODIFICATION IS NOT TAKEN INTO ACCOUNT. You will receive a new order confirmation with the changement. Whitout this, modification are not taken.
Return & exchange policy
Our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us. You have 14 days for this, please send us a request via “CONTACT or via Instagram” with your order number.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. All Credit Card and or PayPal payments for order are subject to a 4% processing fee for refunds and or canceled orders
No return Item
Warranty
Limited lifetime guarantee
We stand by the quality of our product. Should a defect in materials or craftsmanship be found we will repair or replace your product free of charge for the lifetime of the product. Normal wear and tear of your product is excluded. Our goal is to repair as much as possible as to have as low of an environmental impact as possible, however if an item can not be repaired the item will be replaced. To do this, use a submission form under the “RETURN” tab in the menu bar. Final discretion will ultimately be left to pandatac.
WE ARE NOT ACCEPTING RETURNS, UNLESS THEY FALL UNDER OUR WARRANTY. PLEASE READ ALL PRODUCT DESCRIPTIONS FULLY. WE ARE NOT RESPONSIBLE FOR LACK OF ATTENTION TO PRODUCT DESCRIPTIONS OR IMAGES.
Please be aware that the customer is responsible for any and all return shipping charges. This guarantee applies to the original purchaser and is non-transferrable. Proof of purchase will be required.
